Customer Experience Management (CEM)
It’s never been easier for your customers to tell you about their experiences with your business. Unfortunately, most of the time they’re not telling you directly — they’re telling Yelp, Facebook, Google or Foursquare. The digitization of the customer journey means there is a wealth of information out there about how you can improve your customers’ experience directly, but with so many platforms for receiving that information, it can go unnoticed. ReviewPush can help your business by keeping you in step with your customers’ journey and ensuring no feedback goes unheard.
Improve Customer Experience
ReviewPush’s online customer experience management tools give you a complete picture of how your customers provide feedback through major online review portals. When you use ReviewPush as part of your customer experience strategy, you are connected to a single source for monitoring and managing your online reputation. Through our dashboard, you can monitor major review sites like Google, Yellow Pages and more. Email alerts can notify you when new reviews are posted, with the option to respond to those reviews directly. Whether you have one store or 1,000, ReviewPush makes seeing where you stand with your customers and managing the customer experience easy by consolidating everything into a single point of contact.
Customer Experience Analytics and Solutions
By providing so many valuable customer experience analytics at your fingertips, ReviewPush helps you measure performance store by store and easily identify areas that may need improvement. We give you the power to compare positive, negative and neutral reviews from the last month or even week by week, and you can sort them by score to easily identify strengths or weaknesses. The feed page aggregates all of your online reviews into one location and provides you with all the pertinent information you need, including a direct link to reply to any review. This allows you to respond to your customers quickly and directly, which builds stronger connections and enhances your reputation.
Even though the digital age has changed a lot about the way customers interact with your business, what hasn’t changed is the strong correlation between your customers’ experience and their loyalty to your business or brand, and that is more important than ever in today’s global marketplace. Depending on the size of your business, there could be millions of dollars in revenue at stake every time a review of your business is posted online. Improving the experience you provide to your customers is crucial to gaining and maintaining their loyalty, but unless you know exactly what they’re saying about you online, you won’t have the resources you need. Contact ReviewPush today and find out how customer experience management software can keep you connected to your customers and ensure what they’re saying doesn’t fall on deaf ears.