Social Media Monitoring Tools
Word of mouth is a powerful promotional tool — and this is especially true on social media, where word of mouth about your business can spread instantly. More than half of consumers report that they use social media for recommendations before making a purchase, and they can learn your business’s reputation instantly through social media platforms. However, the speed of social media can be a double-edged sword, and negative word of mouth about your business can take root and hurt your business practically overnight. Given how important social media reviews can be in establishing trust in your business, it’s essential for business owners — especially those with multiple locations — to be able to monitor and respond to those reviews without delay.
The Challenge With Monitoring Social Media
Monitoring Social Media can be tricky, especially with so many different platforms out there. Scanning them and responding to each individual review is almost a full-time job. Business owners simply don’t have the time to keep tabs on all of the reviews that their multiple locations are receiving through social media, let alone follow up on them all. It’s far too easy to get swamped among all the social media reviews that are out there, and that puts business owners in a dangerous position where there may be conversations about their businesses happening without their knowledge.
How To Track Social Media Mentions With Ease
Fortunately, ReviewPush offers a solution for business owners. Our suite of social media monitoring tools provides them with an easy-to-review, single source for all of the social media reviews of their businesses. ReviewPush does the work for you by monitoring the most popular review sites — including Google, Facebook, Yelp, TripAdvisor and more — and compile all of the newest reviews about your business into a single dashboard. Reviews are listed in chronological order and include all the pertinent information such as date, source review text and rating. You can even click on the reply link and leave a response directly from the dashboard, allowing you to thank customers for positive reviews and respond to customer complaints immediately. Customers today expect a higher level of interaction with businesses, thanks to social media, and ReviewPush can give you the power to interact with your customers easily. You can also receive email alerts that will notify you whenever your business receives a new review on social media, and you can reply to those reviews directly from the email.
One Social listening Platform
With social listening tools from ReviewPush, monitoring and responding to social media reviews of your business is convenient and effective. Whether you have 10 locations or 10,000 locations, ReviewPush puts the power to see what your customers are saying and reply to them right at your fingertips. You don’t want your business to be in the dark when word of mouth spreads about it on social media — good or bad. Having ReviewPush working for you behind the scenes will keep you in the loop and give you the direct link to your customers that you need today. Contact us to start a free trial and see for yourself how ReviewPush can work for you.