At some point, a business will face an unhappy customer who will unfortunately leave a negative review. It’s inevitable and bound to happen at some point. A negative review can happen regardless of the quality of your work or how many people love your business. It is important that we understand how to respond to…
You can see below that Google is now displaying aggregate rating scores from third party review sites from across the web. Because of this prominent display on mobile and desktop it’s now more important than ever to keep an eye on your aggregate ratings on third party review sites. Lee McNiel
It looks like Google is moving the placement of the aggregate review/rating data on mobile search results. We’re really not too sure what this means but you might want to keep an eye on these changes for your business. *screen shot below Lee McNiel
Online reputation can make or break the success of small businesses. A recent study, conducted by G/O Digital, found Facebook to be the biggest player in the social media game for local businesses. Early on, Facebook began it’s appeal to consumers with the introduction of business pages. As of May 2014, 30 million small businesses…
Facebook users have an exciting new tool on their News Feed: a bookmarking ‘Save’ feature. With ‘Save’, users can bookmark content to revisit later. The average Facebook user scrolls through a large amount of information on their News Feed each day. The ‘Save’ feature allows them to easily access links, Pages, videos, music and more…