Essential Review Response Tactics for 2020 & Beyond
October 2, 2020As of September 2020, Yelp has reported that 60% of businesses in the United States have experienced closures due to the ongoing epidemic. With the shifts in business practices to protect the safety of the community, many consumers have had a wide variety of responses to business changes. Uncertainty and transition is never comfortable for…
Negative Reviews Could Cost Your Business $300,000
February 11, 2014Christopher Dietz is suing Jane Perez for $750,000 after she posted critical comments about Dietz home contracting company on Yelp and Angie’s list. Dietz claims Perez’s words were false and hurt his reputation costing his company $300,000 in lost revenue. In the August 2012 review, Perez claimed Deitz caused lasting damage to her home and…
How to Increase and Share Your Positive Online Reviews
August 30, 2012It’s no secret online reviews are increasingly important to your business, and that there’s a positive correlation between new business and the number of online reviews you receive. That said, it’s more often how to get online reviews that hold businesses back. If you’re just starting to monitor your online reputation or looking to get…
Guide to Disputing Negative Reviews
August 13, 2012Previously, we offered advice on how business owners can use negative reviews to their advantage, however, there are occasions when reviews are simply unfounded, libelous and even fake. While one local Austin company decided to take their review woes to court, directly contacting review sites and reviewers is often a more effective and expedient course of…
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