Although the business landscape has changed due to recent events, statistics surrounding buyers’ perspective on online reviews have not shifted. Reviews have and will continue to be of high value to businesses. At the end of the day, our customers are our best salespeople. Often we can get caught up with trying to come up…

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As all business owners and entrepreneurs know, the strategies and tools for encouraging word of mouth are always changing. This is in fact, one of the most exciting and challenging aspects of owning or running a business. Recently the game has changed again, and everyone is trying to reevaluate the way they look at client…

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In January, Facebook announced that there would be changes made to their news feed ranking algorithm. This move was made to appease users of the platform in efforts to scale things back to Facebook’s original purpose. The effort stems from Facebook’s attempt to connect it’s users with their friends and families’ moments more; as opposed…

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We get it—asking guests in-house to go out of their way once they leave your restaurant to benefit your restaurant is awkward and feels like you’re imposing. Why would you want to bother guests who otherwise, seem to be having the meal of their lives? Although badgering people in-person may seem like your only way…

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No matter the size of your business, you’re not immune from a negative customer experience. The tricky part about being on the smaller side of the business spectrum is that you have less tools at hand to constantly check in on various corners of the web and see just what the voice of consumers are…

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These days, online reviews seem to pop up everywhere, even when you’re not expecting or looking for them. You see them scrolling through your Instagram and Twitter feeds or for a Google search of nearby restaurants. In the digital age, no one is bulletproof from the power of an online review. online reviews are everywhere,…

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We know; your business is enough of a task to handle on it’s own. Then you add in the world of online reviews and monitoring them, and you have a plate stacked up that no amount of hours in the day could allow you to tackle. You may even be sitting here reading this, thinking…

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