Consumers of 2019 are getting smarter and more savvy with the way they research companies, products and different ways to get the things they need. You can promote the idea of a glorified customer experience (cX) around your eCommerce business and still fall short in the eyes of consumers you’re trying to sway. Key terms…
All we’ve been reading about since the beginning of the year is customer experience and the immense value behind it. What many have failed to vocalize about the customer experience is that you cannot just make miscellaneous changes to your store, product, dealership or restaurant on a whim or an assumption. How can you and…
Once upon a time, the thought that someone could create an online store of sorts, let alone make a profit off it, was a distant thought. The notion that there would be a platform, such as the internet, was thought by few prior to and even after the technological revolution. Yet, here we are: a…