For the first 10 days of the holiday shopping season, U.S. consumers spent $21.7 billion online—a 21% year-over-year jump, according to Adobe Analytics. This likely stems from the fact that 63% of consumers are avoiding stores and buying more online, with health concerns due to the pandemic driving that decision for 81%, according to a…

Keep Reading ›

Question of the day: How can we formulate strategy in the face of uncertainty? That’s the fundamental question leaders must ask as they prepare for the future. And in the midst of a global pandemic, answering it has never felt more urgent. During these uncertain times, there’s no time like the present to review and…

Keep Reading ›

As of September 2020, Yelp has reported that 60% of businesses in the United States have experienced closures due to the ongoing epidemic. With the shifts in business practices to protect the safety of the community, many consumers have had a wide variety of responses to business changes. Uncertainty and transition is never comfortable for…

Keep Reading ›

Connection is a precious commodity across all industries. In the business world, it is the foundation of brand awareness strategies. It is the key for building trust with customers. Unfortunately, customer trust in businesses has slowly been fading. “HubSpot Research found that customers trust recommendations from friends and family over any type of online marketing…

Keep Reading ›

2020 has been a year of many unexpected twists and turns for small businesses across the globe. With the recent economic and cultural changes, it is important our businesses adapt our marketing strategies moving forward. A big area of focus all business owners and marketing managers should highlight is their customer experience strategy. Remember: customer…

Keep Reading ›

With over 3.5 out of 7.7 billion people engaging with the online world (Source), it is extremely important to ensure that your brand’s digital presence is optimized to its peak performance. One of the top digital platforms to optimize is Instagram because of the 1 billion users who are actively on the app every month….

Keep Reading ›

ReviewPush began its start within the customer experience space in 2011 when Lee McNiel, our Founder and CEO, began crafting and creating the ReviewPush platform on the weekends. Lee realized that most businesses were unaware of how they appeared online. He saw a great opportunity to bring value to business owners by shedding some light…

Keep Reading ›

User 575888155 · ABCs Of Optimizing Your Tenant’s Customer Experience From a renter’s perspective, choosing an apartment can be a difficult task to undertake. There are many necessities, as well as potential concerns that a prospective renter may have when shopping around for a place to live. Most renters do not pick an apartment without…

Keep Reading ›

Everyone has had the uncomfortable experience of calling a customer service line and talking to a robot for 30 minutes. It should be our goal to communicate our humanity to our customers. According to the 2020 Digital Marketing Trends Report, customer experience is the most exciting opportunity for businesses and the reason is simple; the…

Keep Reading ›

As all business owners and entrepreneurs know, the strategies and tools for encouraging word of mouth are always changing. This is in fact, one of the most exciting and challenging aspects of owning or running a business. Recently the game has changed again, and everyone is trying to reevaluate the way they look at client…

Keep Reading ›