We get it—asking guests in-house to go out of their way once they leave your restaurant to benefit your restaurant is awkward and feels like you’re imposing. Why would you want to bother guests who otherwise, seem to be having the meal of their lives? Although badgering people in-person may seem like your only way…
No matter the size of your business, you’re not immune from a negative customer experience. The tricky part about being on the smaller side of the business spectrum is that you have less tools at hand to constantly check in on various corners of the web and see just what the voice of consumers are…
These days, online reviews seem to pop up everywhere, even when you’re not expecting or looking for them. You see them scrolling through your Instagram and Twitter feeds or for a Google search of nearby restaurants. In the digital age, no one is bulletproof from the power of an online review. online reviews are everywhere,…
We know; your business is enough of a task to handle on it’s own. Then you add in the world of online reviews and monitoring them, and you have a plate stacked up that no amount of hours in the day could allow you to tackle. You may even be sitting here reading this, thinking…
With the new year in full swing, it’s time to up the ante of your marketing strategy. We’ve told you about all the old-school tactics that are still applicable and bring great success in various ways to your business, but what about the new? As a society that runs on and alongside of technological advancements,…
In a world where brands are everywhere you look, standing out can be difficult, and maintaining a good standing in the eyes of society can be an even grander task. First of all, crafting up a brand in today’s digital world requires various steps and countless hours of invigorating planning. For up-and-coming business owners, the…
Congratulations: you made it to 2018. As we approach the middle of the first month of this new year, many are putting the final touches on their marketing strategies for 2018. Thanks to the internet, anyone on any given day can type in a slew of words together in a Google search and bam: there’s…
Known for constantly swapping out their search algorithms, Google has done it again. Although they’ve long embedded Google reviews into the Google search algorithm, they’ve now stepped up their game and have begun sharing first party review feeds on Google searches, as well. This change was noted as 2017 came to an end; a sure-fire…
The rise of digital marketing in today’s global economy has many companies throwing away any and all ancient marketing strategies that were once heavily utilized. Facetime has been replaced with tweets back and forth; or words are entirely forsaken with the use of an infamous Instagram ‘like’. No matter which way you cut it, it’s…
You may be asking yourself, “why is online reputation management so important, and why do I keep hearing about it?” The answer is simple: the age we’re living in is run by digital, which equates to the finding that online reviews have replaced word-of-mouth in terms of products, brands and businesses alike. What does that…