How to Handle Facebook Recommendations, Business Page Updates
August 20, 2018 Facebook has rolled out a new way to give feedback via “Recommendations”; Pages get a customized revamp. Read more to see how to utilize these changes to enhance your customer’s experience.
UPDATE: Google Integrates Reviews Into Maps; Camera On The Way
June 18, 2018 Google’s employees must never sleep; or that’s how it might appear to millions worldwide as the company continues to update their products from both a policy and feature standpoint. While the rest of the population is sleeping, the masterminds of Google are constantly making tweaks to their various verticals, updating policies and changing algorithms. Google…
Breaking: Google Will Now Notify a User When Their Review About a Business Has Been Responded To
May 21, 2018 Google has had quiet the start to 2018. With various policy changes and updates to their platforms, they’re setting the bar higher for anyone trying to compete with them. However, whenever Google updates something — anything; it tends to set off a chain reaction of mass modifications in the functionality and usability of numerous businesses…
Facebook is Testing a New Rating & Recommendation System
May 16, 2018 August 20, 2018: *We’ve posted an update regarding Facebook Recommendations and Pages here* While many businesses and brands remain undecided about the future of marketing on Facebook, the social media giant seems to be looking to transform how businesses and customers utilize and interact with their platform. If you’ve searched your favorite brand on Facebook over the…
Steps Your Business Can Take To Avoid Losing Google Reviews
April 25, 2018 The importance of having Google reviews for your business is undeniable. Due to their worldwide reach, Google now serves as one of the top review platforms on the web. Translation: anyone, anywhere can read up on others experiences with your business, at anytime they like. If a consumer runs a Google search on your business,…
Best Practice for Requesting Google Reviews in Bulk
April 19, 2018 In light of recent changes made by Google to their terms of service regarding online reviews, we wanted to further expand upon another change Google has been quietly implementing over the last few months. In the latest version of their terms of service, it states that businesses should not solicit reviews from customers in bulk. This specific policy…
Our Thoughts On Google’s Latest Review Policy Change
April 17, 2018 In a move similar to one made by Yelp several months ago, Google has updated their online review policy, targeting businesses that are either soliciting only positive reviews or discouraging negative ones. In other words, Google is now changing it’s tone about how you can ask for reviews from your customers. Though the wording of…
You’re Only as Good as Your Last Review
April 16, 2018 When it comes to online reviews, there is much debate regarding which platform rules supreme. Regardless of what each marketing professional believes to be true, having a notable presence on various review sites is, arguably, more vital to the longevity of your business. There are many variables that play into the success of your business,…
Social Listening: Improving Your Brand’s Online Presence
April 3, 2018 There’s no denying that social media is a large and crucial aspect to running a business in today’s marketplace. Due in part to the rise of social media’s influence on consumers and their desire to share feedback with other consumers, more companies are flocking to online reputation management companies in efforts to tune into the…
Forgetting The Fear: Asking For Customer Feedback
March 27, 2018 The world of consumer feedback can be a scary place. When you leave that kind of responsibility and power in the hands of consumers, especially as it directly relates to and affects your business; you’re not in the wrong to be a little nervous and off put by the idea of proactively collecting consumer feedback….
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