Benefits of Customer Engagement For Your SMB
February 21, 2019When it comes to connecting with your customers, there is no shortage of platforms which to communicate upon. With the use of hashtags, finding those within your target market has never been easier on platforms such as Instagram, Twitter and even LinkedIn. Yet, there’s still a barrier between you and your customers that a simple…
The Secret Sauce To Elevating Your TripAdvisor Rankings
November 16, 2018TripAdvisor’s Director of Product for Restaurants shared insights into your various rankings. We break them down, and introduce you to the newly-updated TripAdvisor website and app.
Should You Put Product Above The Customer Experience?
November 8, 20182019 is just around the corner. Is your business prepared for the shift in consumer and business point-of-view? Spoiler: Customer experience is the future.
Facebook Faces Another Data Breach as Businesses Adapt to Recommendations
October 12, 2018Facebook faced a data breach that affected 90 million users; this is what it means for your business, and how you can adapt to Facebooks’ ‘Recommendations’.
How to Handle Facebook Recommendations, Business Page Updates
August 20, 2018Facebook has rolled out a new way to give feedback via “Recommendations”; Pages get a customized revamp. Read more to see how to utilize these changes to enhance your customer’s experience.
UPDATE: Google Integrates Reviews Into Maps; Camera On The Way
June 18, 2018Google’s employees must never sleep; or that’s how it might appear to millions worldwide as the company continues to update their products from both a policy and feature standpoint. While the rest of the population is sleeping, the masterminds of Google are constantly making tweaks to their various verticals, updating policies and changing algorithms. Google…
Breaking: Google Will Now Notify a User When Their Review About a Business Has Been Responded To
May 21, 2018Google has had quiet the start to 2018. With various policy changes and updates to their platforms, they’re setting the bar higher for anyone trying to compete with them. However, whenever Google updates something — anything; it tends to set off a chain reaction of mass modifications in the functionality and usability of numerous businesses…
Facebook is Testing a New Rating & Recommendation System
May 16, 2018August 20, 2018: *We’ve posted an update regarding Facebook Recommendations and Pages here* While many businesses and brands remain undecided about the future of marketing on Facebook, the social media giant seems to be looking to transform how businesses and customers utilize and interact with their platform. If you’ve searched your favorite brand on Facebook over the…
Steps Your Business Can Take To Avoid Losing Google Reviews
April 25, 2018The importance of having Google reviews for your business is undeniable. Due to their worldwide reach, Google now serves as one of the top review platforms on the web. Translation: anyone, anywhere can read up on others experiences with your business, at anytime they like. If a consumer runs a Google search on your business,…
Best Practice for Requesting Google Reviews in Bulk
April 19, 2018In light of recent changes made by Google to their terms of service regarding online reviews, we wanted to further expand upon another change Google has been quietly implementing over the last few months. In the latest version of their terms of service, it states that businesses should not solicit reviews from customers in bulk. This specific policy…
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